DocuDriven Enhances Business Process Optimization for Bristol Bay Native Corporation
Project Overview
Bristol Bay Native Corporation (BBNC) sought to streamline its document management processes but faced significant challenges due to limited resources and outdated technology. DocuDriven stepped in to transform their document handling and enhance compliance.
Key Quotes
“I have 100% trust in DocuDriven’s ability to help optimize our processes and procedures.”
— Lisa Andrus, Records Manager, BBNC
“I am already working with DocuDriven on our next project and anticipate that I will continue to rely on them for guidance, support, and large project management throughout my tenure here at BBNC.”
— Lisa Andrus, Records Manager, BBNC
The Challenge
BBNC was confronted with a complex document optimization project that involved comparing numerous electronic and physical document repositories. The primary goals were to:
- Reduce the number of repositories.
- Ensure the completeness and compliance of the remaining documents.
- Update document categories and rename existing electronic files according to a newly established methodology.
Additionally, BBNC recognized the need to upgrade its document capture technology to align with these new processes, ensuring sustainable growth and efficiency in future document handling.
The Solution
Lisa Andrus, the Records & Information Management (RIM) Department Manager, had a prior successful collaboration with DocuDriven on a document management assessment project. Recognizing the potential for success, she reached out for assistance with the new challenge.
DocuDriven’s advanced team promptly visited BBNC to set up a small test environment. They analyzed existing repository issues and provided a comprehensive report with actionable insights. After reviewing the findings, BBNC chose to partner with DocuDriven to implement key recommendations.
To optimize BBNC’s processes, DocuDriven temporarily expanded its workforce both on-site and remotely, installing necessary document capture software to support the new automated methodology.
The Results
With DocuDriven’s dedicated team working both on-site and remotely, BBNC successfully achieved significant outcomes:
- Reduced the number of document repositories.
- Ensured all documents met compliance standards.
Lisa Andrus commented, “The project results were extremely helpful in highlighting inconsistencies in managing our shareholder records. The findings were backed up with statistical data and examples that we could present to Executive management and the Board. Additionally, DocuDriven provided recommendations for next steps, strengthening our case for more stringent management of our shareholder records.”
Bruce Randall, CEO of DocuDriven, shared, “Our companies experienced many positive interactions while addressing BBNC’s unique document needs. We’ve established a trusting relationship that will last for years.”
The DocuDriven Difference
Throughout the project, BBNC’s scope of work evolved. DocuDriven demonstrated flexibility, adapting to these changes while completing the project within the necessary timeframe. Lisa Andrus noted, “DocuDriven was consistently transparent. Bruce was always quick to reach out via text or email to address questions and resolve issues as they arose.”
About DocuDriven
DocuDriven is a Business Process Optimization (BPO) company specializing in data and document management, based in Vancouver, Washington. We offer tailored products and services designed to enhance your organization’s business processes, available both on-site and remotely.
Download the PDF Version
For a printable version of this case study, click here to download the PDF.
