Case Study
“I would have no problem recommending DocuDriven to any agency.”
— Collin Karibo, SHA Digitization Project Manager
As the Financial Systems Manager for Spokane Housing Authority (SHA), Collin Karibo was tasked with leading a critical digitization project. The agency aimed to digitize its Housing Assistance Payment (HAP) and tenant files to facilitate their new document management system. Additionally, the COVID-19 pandemic necessitated remote access to these essential documents for employees working from home.
SHA faced two major obstacles:
To address these challenges, SHA began searching for a specialized digitization vendor.
After a thorough evaluation process, SHA selected DocuDriven for their extensive experience in digitization and their responsiveness to the unique circumstances posed by the pandemic. Karibo remarked, “What impressed me about the responses I got from DocuDriven’s references was their sensitivity to the variety and nature of the documents being scanned and how they were organized.”
Within two weeks of signing the agreement, DocuDriven was on-site and began scanning the agency’s files. Their team quickly set up workstations and installed the necessary equipment while minimizing disruptions to SHA’s workflow.
DocuDriven’s approach yielded impressive results:
Overall, DocuDriven digitized approximately 2,000,000 images spread across 750 standard bankers boxes, all while staying on budget and adhering to SHA’s project timeline. Following the successful completion of the initial project, SHA engaged DocuDriven for additional digitization work.
Bruce Randall, CEO of DocuDriven, commended SHA for their flexibility during the operational challenges posed by the pandemic.
Karibo highlighted the importance of DocuDriven’s sensitivity to the challenges presented by the varied nature of tenant files. “DocuDriven’s staff were always willing and able to undergo any HUD-required EIV training needed to handle tenant files. They have experience digitizing S8, Multifamily, and Tax Credit tenant files, including applications, permanent documents, HAP contracts, HUD forms, and certifications.”
This collaborative approach ensured that the digitization process was not only efficient but also respectful of the integrity of the documents involved.
At DocuDriven, we take the overwhelming out of records management by creating order out of chaos. Whether you have decades of paper boxes, oversized maps, or a messy cloud transition, we help you cull what you don’t need and make your vital data searchable and easy to find.
With over 30 years of experience and modern tools, our teams deliver fast, flexible, and transparent service with no hidden fees. We are the partner that gets it done right—on time and on budget.
When records accuracy, accountability, and scale matter, organizations choose DocuDriven.
Managing your information should never hold your organization back. Partner with DocuDriven to gain full visibility into your records, and make your files work for you.
